Policy

Confidentiality

Your privacy will always be respected.  As a licensed medical provider I am bound by Delaware law and by The Health Insurance Portability and Accountability Act of 1996 (HIPAA).  Under no circumstances will I give anyone any information about you unless you have given prior consent.

 

Cancellation Policy

I will respect your time and I hope you will respect mine.  I realize that sometimes you will need to change your appointment time.  Just contact me as soon as possible to reschedule.  I try to be as flexible as possible to accommodate your busy schedule.  However, if you cannot give me 24 hours advance notice you will be charged an additional charge of half of your fee which must be paid prior to your next treatment.  Additionally, if you give no notice at all and do not show for your scheduled appointment (a no-show) you will charged the full amount of your fee.

It’s hard to arrive for your appointment at the exact time.  I allow 30 mins. between clients to allow some flexibility.  I will be available to see you 10 mins. prior to our scheduled time and I will only consider you late if you arrive 10 mins after our scheduled time.  If you’re running late please contact me to let me know.  If you arrive more than 10 mins. late please note that your session time will be reduced as needed but that you will still be charged for a full session.

 

Minors

My policy is to not treat minors without their parent or guardian present.  It has recently also become the law in Delaware.  

 

Clothing

Some clients chose to disrobe completely while others remain partially clothed.  It's your choice.  Some forms of massage, such as deep tissue, sports massage, orthopedic massage, and medical massage might involve moving limbs around, or having you lay on your side, or change position frequently.  For these it's best to wear some comfortable clothing, like work-out clothes or bathing suit. Many other types of massage, such as relaxation massage and  Swedish Massage, are traditionally done without clothing, Should you chose to disrobe a top sheet will be carefully draped over you at all times to respect your modesty.

 

Other concerns

I'm here to help.  If you have other concerns please speak up.  We'll work together to find a solution.